At Awakened Roots Retreats, your privacy is deeply respected and protected. We will never sell or share your personal data without consent. In this document, all references to "we," "our," and "us" refer to Awakened Roots Retreats.

This privacy policy applies to our website: www.awakenedrootsretreat.com.

General Data Protection (GDPR) Compliance

This policy is written in accordance with the General Data Protection Regulation (GDPR) and outlines what personal data Awakened Roots Retreats collects, why it is needed, and how it is used.
Personal data (also known as Personally Identifiable Information or PII) includes information that can identify you, such as your name, email address, phone number, and other relevant details.

We collect data when you:

• Enquire about or register for a retreat

• Subscribe to our mailing list

• Submit a form through the website or social media

• Contact us via phone, email, or messaging platforms

All data is voluntarily provided by you and is stored securely in electronic and limited paper formats.

What Data Do We Collect?

• Name

• Email address

• Phone number

• Postal address (where applicable)

• Age/DOB (for relevant wellness activities or accommodations)

Why We Collect It

We collect personal data for the following purposes:

• Retreat Fulfillment: To communicate with you about retreat bookings, send updates, and ensure a safe and personalized experience.

• Marketing and Promotions: To inform you about relevant offers, updates, and future events (only if you have opted in).

• Legal Obligations: For accounting, record-keeping, and other statutory requirements.

What We Do With Your Data

• Communicate about services you have booked or enquired about

• Send retreat updates, wellness content, or event reminders

• Notify you of relevant promotions (if opted-in)

• Respond to emergencies, if applicable

• Provide required information to medical or legal authorities if necessary

What We Do Not Do

• Sell or trade your data to third parties

• Store or process your payment information directly (all payments are securely processed through trusted platforms)

• Share your data without your explicit permission, except as required by law

Your Rights Under GDPR

You have the right to:

• Be informed about how we use your data (this document)

• Access the data we hold on you

• Request erasure of your data from our systems

• Object to the use of your data for marketing

• Correct inaccurate or incomplete information

All requests can be sent in writing to: hello@awakenedrootsretreat.com. We will respond within 30 days.

Data Retention

We retain your data for as long as necessary for legal, accounting, and service-related purposes. Inactive client data is reviewed annually and deleted if no longer required. You may request deletion at any time.

Data Security

All data is stored on secure, password-protected devices and platforms. We use reputable third-party services for emails, payments, and bookings. If a data breach occurs, affected individuals will be notified promptly.

Cookies & Website Use

Our website uses cookies to enhance your browsing experience. Cookies track how users interact with the site to help us improve functionality. You can disable cookies in your browser settings at any time.

Email Marketing

You may subscribe to our newsletter via an opt-in form. We use your email to send relevant content, updates, and offers. You may unsubscribe at any time using the link in the email footer.

Marketing emails may include tracking for engagement and interaction. No sensitive personal data is collected via this method.

External Links & Social Media

We may link to external websites or share content via social media. Please be aware that we are not responsible for the privacy practices of these external platforms. Use them at your discretion.

We encourage respectful, mindful interaction on all social channels. We will never request sensitive personal data via social media.

Contact Us
For any questions about this privacy policy or to exercise your rights, please email: hello@awakenedrootsretreat.com

Location: Borrowdale, Harare, Zimbabwe
Website: www.awakenedrootsretreat.com

Thank you for trusting Awakened Roots Retreats. Your privacy matters to us.